Our Story
From a Small Idea to a Trusted Global Pet Transport Company
Pets Let’s Travel was founded on the principle that relocating pets should be stress-free, safe, and fully compliant with international regulations. Every year, thousands of families, professionals, and expatriates face the challenge of moving pets across the UK and internationally. Furniture, luggage, and logistics are manageable, but pets require special care, attention, and planning. Our story begins with the goal of making every pet relocation simple, secure, and worry-free.
Brand Story
How Pets Let’s Travel Started
Pets Let’s Travel was founded by Deepak Shukla, an animal lover and logistics expert, who recognised the stress and complexity involved in relocating pets. What started as a small, UK-based service helping families move their cats and dogs has grown into a global operation. From the very beginning, Deepak wanted to create a company that treated every animal as a valued family member while providing peace of mind to pet owners navigating complex international travel.
Deepak was joined early on by a small, dedicated team, including customer care specialists, logistics coordinators, and veterinary advisors. Together, they observed that pet owners often struggled with airline regulations, DEFRA and IATA compliance, quarantine rules, and documentation. This motivated them to develop a service that handled every detail, from consultation to delivery, with transparency, precision, and compassion.
From our very first client, we learned three principles that remain at the heart of our operations:
- Meticulous planning for every journey: Every move requires detailed preparation, from domestic transfers to international relocations.
- Transparent and proactive communication with owners: Keeping clients informed at every stage reduces stress and builds trust.
- Caring for each pet as if it were our own: Every animal receives personalised attention to ensure comfort and safety.
These lessons became the foundation of a company that now manages hundreds of relocations each year across Europe, North America, Asia, and Oceania.
Mission
Delivering Safe and Compassionate Pet Transport
Our mission at Pets Let’s Travel is to provide dependable, compassionate, and fully compliant pet transport services. We aim to give pet owners peace of mind while ensuring their animals are comfortable, secure, and well cared for at every stage of their journey. Every relocation, whether domestic or international, is managed with attention to detail, clear communication, and a focus on animal welfare.
Vision
Setting the Standard in Global Pet Relocation
Our vision is to be recognised as the most trusted partner in global pet relocation. We strive to set the highest standards for safety, communication, and animal care across every destination. By maintaining consistency, expertise, and transparency, we aim to make every relocation a reliable and stress-free experience for pets and their owners alike.
Our Values
Guiding Every Decision and Interaction
At Pets Let’s Travel, our values define how we operate and guide every interaction with pets and owners.
Every animal matters, and their wellbeing is our top priority. We treat each pet with attention, respect, and consideration, ensuring a comfortable and safe journey.
We maintain transparency and honesty in all communications. Pet owners can rely on us to provide accurate information, timely updates, and clear guidance throughout the relocation process.
We deliver on every promise made to our clients. From planning and documentation to travel and delivery, we ensure that every step meets our high standards and fulfills our obligations.
We adhere strictly to DEFRA, IATA, and international animal welfare regulations. Compliance is central to our operations, guaranteeing that every pet relocation is fully legal, secure, and managed to the highest professional standards.
Who We Are
Experts in Global Pet Relocation
Pets Let’s Travel specialises in safely relocating pets for families, professionals, and expatriates across the UK and around the world. We take care of every aspect of the journey, from initial consultations and detailed documentation to travel planning, monitoring, and final delivery. Our team combines experience, regulatory knowledge, and genuine care to make every relocation smooth, stress-free, and safe for pets of all kinds.
- Domestic UK Moves: Safe, reliable transport for cats, dogs, and other pets across towns, regions, and the wider UK.
- International Relocations: Expertly managed moves to Europe, North America, Asia, Oceania, and other global destinations, fully compliant with all import and export regulations.
- Specialist Exotic Transport: Secure relocation for reptiles, amphibians, birds, and other niche species, including temperature-controlled travel and species-specific handling.
With Pets Let’s Travel, owners can have complete confidence that their pets are cared for throughout every stage of their journey, whether moving a few miles or across continents.
Our Process
Step-by-Step Pet Relocation
We manage every detail from consultation to delivery. Each step ensures pets travel safely, comfortably, and legally.
Initial Consultation and Quotation
We gather pet and owner information, travel requirements, and timelines to provide a detailed, transparent quotation.
- Review pet details including species, breed, and health
- Assess destination regulations and airline options
- Provide clear pricing with no hidden costs
Planning and Documentation
We coordinate veterinary assessments, vaccinations, and all necessary export/import paperwork.
- Arrange DEFRA export permits and import authorisations
- Verify microchip and identification compliance
- Confirm health certificates and documentation
Booking and Crate Preparation
Flights and ground transport are secured, and pets are prepared for travel with suitable crates.
- Schedule flights and transfers with approved carriers
- Provide airline-approved crates with ventilation and space
- Conduct crate familiarisation sessions to reduce stress
Health and Pre-Flight Checks
Pets undergo final veterinary checks to confirm fitness for travel.
- Confirm vaccinations, microchip, and health certificates
- Administer destination-specific treatments if required
- Review airline compliance and travel readiness
Travel and Monitoring
We oversee check-in and monitor pets throughout their journey.
- Track flights and ground transport conditions
- Provide updates to owners via WhatsApp or email
- Ensure pet wellbeing during every transit stage
Arrival and Delivery
Pets are cleared at customs and delivered to their destination safely.
- Manage customs and veterinary inspections
- Coordinate ground delivery to home or meeting point
- Confirm safe arrival and pet comfort
Case Studies
Proven Success in Global Pet Relocation
At Pets Let’s Travel, every relocation is an opportunity to demonstrate our expertise, attention to detail, and commitment to animal welfare. From domestic moves across the UK to complex international journeys, we handle each step with care and precision. The following case studies illustrate how we successfully manage even the most challenging relocations.
Testimonials
What Our Clients Say
Our clients’ experiences reflect the care, professionalism, and reliability that define Pets Let’s Travel. Every relocation is handled with attention to detail, clear communication, and a focus on the wellbeing of the pets we transport. Here are some stories from pet owners who trusted us with their most precious companions:
Why Choose Us
Experienced, Accredited, and Reliable Pet Relocation Specialists
Pets Let’s Travel provides expert, trustworthy, and compassionate pet relocation services for families, professionals, and expatriates. We combine years of experience, industry accreditation, and a global network of partners to ensure every journey is safe, compliant, and stress-free. Our team manages all aspects of the process, from documentation and travel planning to monitoring and final delivery, allowing pet owners to focus on their own move with confidence that their companion is in safe hands.
We are fully licensed under DEFRA and comply with IATA animal transport regulations. Every relocation adheres to international standards, ensuring your pet’s safety and welfare throughout the journey.
Our extensive network of partners, agents, and handlers around the world allows us to provide consistent, high-quality service wherever your pet is travelling. From customs clearance to local ground delivery, every step is coordinated to maintain safety and efficiency.
We believe in keeping pet owners informed every step of the way. Our pricing is transparent with no hidden costs, and our team provides timely updates on travel, documentation, and delivery so owners are always reassured.
Our specialists have years of combined experience in pet relocation, animal welfare, and logistics. This expertise allows us to anticipate challenges, comply with complex regulations, and ensure that pets are cared for in a way that meets their specific needs.
Each client is assigned a dedicated coordinator who monitors the journey and provides personalised updates. From crate preparation and pre-flight checks to transit and delivery, our team ensures pets are comfortable, safe, and stress-free.
Pets Let’s Travel combines expertise, care, and global reach to deliver relocations that are safe, legal, and worry-free. We manage complex logistics so pet owners can have peace of mind, confident that their companions are being looked after at every stage of the journey.
Get in Touch
Start Your Pet’s Journey with Confidence
Planning a domestic or international pet relocation can feel overwhelming, but you don’t have to do it alone. Our team at Pets Let’s Travel is here to guide you through every step, from consultations and documentation to travel monitoring and safe delivery. Request a personalised quote or speak directly with one of our specialists to discuss your pet’s unique needs, and let us ensure their journey is safe, comfortable, and stress-free.
Frequently Asked Questions
Answers to Common Questions About Our Pet Transport Services
Relocating a pet can raise many questions. Below are some of the most common queries from our clients, with clear answers to help you understand the process, requirements, and what to expect.
How far in advance should I book my pet’s transport?
We recommend booking at least four to six weeks before your planned move. This allows sufficient time for veterinary checks, vaccinations, documentation, and arranging flights or ground transport. For international relocations, early booking helps secure preferred flights and ensures compliance with all regulations.
What documents are required for international pet relocation?
Required documents typically include:
- Microchip details
- Vaccination certificates
- Health certificates issued by a licensed veterinarian
- DEFRA Export Health Certificate (EHC) for UK pets
- Import permits for the destination country
Our team manages all paperwork to ensure full compliance with airline and country-specific regulations.
Can my pet travel on the same flight as me?
In many cases, yes. When airline regulations allow, we can coordinate your pet’s journey to match your travel plans. If a same-flight option isn’t available, your pet will be booked on the next safest and most suitable route.
How are pets kept safe and comfortable during transport?
Pets travel in IATA-approved crates customised to their size, breed, and species. Crates are ventilated, secure, and lined for comfort. Temperature control, monitoring, and careful handling ensure pets remain calm and safe during every stage of transit.
Are sedatives recommended for pet travel?
Sedatives are generally not recommended, as they can affect breathing and temperature regulation. Instead, we focus on pre-travel acclimation, crate familiarisation, and stress-minimising measures to ensure your pet remains comfortable naturally.
What happens if my pet’s flight is delayed or rescheduled?
If flights are delayed or rescheduled, our team liaises directly with the airline and handlers to adjust travel plans while maintaining safety and comfort. Owners receive immediate updates, and contingency plans are implemented as needed.
Can you relocate more than one pet at a time?
Yes. We frequently arrange transport for multiple pets. Each animal is placed in its own secure crate and monitored individually to ensure safety and comfort during joint transport.
Do you provide pet travel insurance?
Yes, we can assist in arranging pet travel insurance. Coverage typically includes flight delays, emergencies, or unforeseen events during transit. We can recommend policies that suit your pet’s needs and the type of relocation.
What veterinary preparations are needed before travel?
Pets must be microchipped, vaccinated (including rabies), and cleared as fit to travel by a veterinarian. Certain destinations may require blood tests or parasite treatments. Our team coordinates veterinary appointments and ensures full compliance.
How will I receive updates during my pet’s journey?
Owners receive regular updates before, during, and after the move via email or WhatsApp. We provide flight progress, customs clearance confirmations, and delivery notifications, so you can monitor your pet’s journey with confidence.
